Terms & Conditions Of Use & Sale

 Better Chemist is a U.K. registered internet and mail order pharmacy. It is important to be aware that the content of this website provides general information for your well being. All content is not a substitute for professional advice from your G.P. or other healthcare professional. Therefore customers should seek the professional advice of their doctor or other healthcare professional if they are currently being treated for any medical conditions or are taking any other medication. Please ensure you read all literature provided with your product prior to use. If you require further assistance please view our terms & conditions below or contact our pharmacy team on 0845 094 7602.

BetterChemist.com and its affiliates provide access to the Better Chemist website (the "website") and sell our products to you subject to the conditions set out below.

Please read our terms & conditions of use & sale carefully before using our website. By using the website, you confirm you accept our terms & conditions of use & sale set out below.

We reserve the right to make changes to our website, policies, and these terms & Conditions of Use & Sale at any time.

The website is directed at consumers who access it from the U.K. Consumers who access the site from outside the U.K. must do so in accordance with local laws.

Better Chemist does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use the website only with the involvement of a parent or guardian.

Better Chemist is run by U.K. registered pharmacists and operates from pharmacy premises approved and registered by General Pharmaceutical Council.


Eastmead Parade

4 Eastmead Avenue


Superintendent Pharmacist:

Our Superintendent Pharmacist is:
Kwadwo Asare-Antwie MPharm MRPharmS
Eastmead Parade

4 Eastmead Avenue






If you require any further information please contact us by one of the following methods:




0845 094 7602




Better Chemist
Eastmead Parade

4 Eastmead Avenue


0208 575 2880



Terms and Conditions Contents




1. Introduction

Better Chemist, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.



2. Your Account & Registration

To access all facilities of this website, customers will be required to register. Better Chemist are under no obligation to accept registration requests and reserve the right to terminate any request at its discretion. By registering to use our website you agree to provide information which is accurate and complete. All information received will be kept securely in accordance with our privacy policy.

Better Chemist does not take any responsibility for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account.

You agree to accept responsibility for all activities that occur under your account or password. Customers should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

You agree that from time to time we may email special offers and information about Better Chemist to the email you registered your account with. If you no loger wish to receive communication from us you may either contact us and let us know or click the unsubscribe option at the bottom of all our messages.

Better Chemist reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.



3. Access to BetterChemist.com

Better Chemist will ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.

Access to the website may also be occasionally suspended or restricted to allow for maintenance. We will attempt to limit the frequency and duration of any such suspension or restriction but can do so without notice and liability.



4. Delivery

When you place an order to purchase a product from BetterChemist.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch your order.

Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Please be aware it is the customers responsibility to ensure delivery details are correct when placing their order. Better Chemist will not be able to amend order details when we have dispatched your order and will not be able to offer a refund.

We are not responsible for failure of any third party companies to deliver any orders to the correct address or within any particular time or date.

We cannot give any guarantee on delivery times for orders to non EU destinations. The maximum delivery time, of 21 days, must have elapsed before a claim can be initiated.

In order to process a claim, you may need to participate in the procedure by filling out a Royal Mail claim form. Contents of the parcel do not have to be specified. If you fail to participate in the claims procedure, no refund ot resend can be given as no claim can be made.

Customs for countries outside of the EU:

4.1 Customers placing orders for delivery outside of the United Kingdom are responsible for checking  with their local Customs and Excise restrictions which may result in non-delivery or delay of their order. Better Chemist cannot take liability for items being imported into countries where restrictions are in place. The customer will be fully liable for the total cost of the order if the item is retained/deemed undeliverable by customs or the regulating authority. All items are sold for the personal use of the recipient under the supervision of a local healthcare provider. Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to be paid in some countries and are the responsibility of the customer. It is the responsibility of the customer to obtain details of these charges from customs and excise in the country to which goods are being dispatched.



5. Returns

Please review our Returns Policy, which applies to products purchased from us. Customers in the European Union are entitled to a statutory cooling-off period of 7 days. Details of this statutory right and an explanation of how to exercise it are provided in the Returns Policy.



6. Pricing and availability

Recommended Retail Price (RRP) of products and services are checked by us on a regular basis but cannot be guaranteed to be accurate.

We list availability information for products sold by us on the website, including on each product information page. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Any order placed by a customer is an offer to purchase. We may accept or decline an order without reason and at its discretion. A contract is deemed to be made when your order has been dispatched.

All offers our website are subject to availability and whilst stocks last.



7. Pharmacy services

Products, prescription services (Private & NHS) and healthcare advice provided in relation to pharmacy medicines, services and all other products offered on our website are provided by Better Chemist, under the professional supervision of a U.K. registered pharmacist.

All our pharmacists are registered with the General Pharmaceutical Council.

For further information please contact our superintendent pharmacist Mr Kwadwo Asare-Antwi.

All information provided to us will be securely stored at our pharmacy premises. Your prescription details, and other information you provide will be held on our secure pharmacy systems. These systems can only be accessed by authorised staff on our pharmacy team.

Patients using our managed repeat dispensing service or prescription service must be aware we will only be able to dispense your prescription once it has been authorised by your doctor by issuing a prescription (paper or electronic). Better Chemist will always try to fulfil prescription requests but we cannot guarantee that our request for your prescription will result in an authorised prescription.

We can only dispense you prescription against the original prescription provided by your prescriber.

Once you have placed an order for your prescription thus confirming you have a valid U.K. prescription, whether on-line or over the phone and we do not receive your original prescription we reserve the right to make an administration charge of £7.20 to cover administration costs. This is also applicable to any prescription cancellations once you have placed an order with us.

It is the responsibility of the customer to provide necessary evidence of prescription charge exemption or payment details if prescription is levy. If necessary evidence cannot be provided we reserve the right not to deliver your prescription.

We also endeavour to ensure we deliver your prescription to you. However, Better Chemist will not be responsible for delivery failure once we have dispatched your prescription through Royal mail or via courier.

All prescription orders will be dispatched to the address provided by you when ordering your prescriptions. All prescription orders will have to be signed for upon receipt. A signature obtained at the correct delivery address will fulfil Better Chemist’s obligation to dispense and deliver your prescription.



8. Information on the Website

Better Chemist makes every effort to update the information contained on this website, neither Better Chemist nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. Better Chemist reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please e-mail us at betterchemists@gmail.com.



9. Trade Marks

The trade marks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of Better Chemist. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of Better Chemist.



10. External Links

External links may be provided for your convenience, but they are beyond the control of Better Chemist and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of Better Chemist. Please contact betterchemists@gmail.com if you would like to link to this website or would like to request a link to your website.



11. Public Forums and User Submissions

Better Chemist is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. Better Chemist reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -

11.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

11.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

11.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;

11.4 violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;

11.5 submit contents containing marketing or promotional material which is intended to solicit business.



12. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.



13. Warranties

Better Chemist makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, you or your company's personal information or material and information transmitted over our system.



14. Disclaimer of Liability.

Better Chemist shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company's personal information or material and information transmitted over our system. In particular, neither Better Chemist nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.



15. Use of the Website.

Better Chemist does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.



16. General

16.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and Better Chemist in relation to your use of the website. Neither you nor Better Chemist shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Better Chemist in respect of your use of the website.

16.2 Alteration
Better Chemist may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

16.3 Conflict.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

16.4 Waiver.
No indulgence or extension of time which either you or Better Chemist may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

16.5 Cession.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

16.6 Severability.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

16.7 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

16.8 Comments or Questions.
If you have any questions, comments or concerns arising from the website any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.


16.9 Complaints Procedure.

If you believe you have a grievance, please write in the first instance to "Complaints, Better Chemist, Eastmead Parade, 4 Eastmead Avenue, Greenford, Middlesex, UB6 9RA".  The grievance will be acknowledged immediately, investigated thoroughly and a reply sent to the complainant within ten working days of the letter.






These terms and conditions do not affect your statutory rights as a consumer.