Returns & Cancellations

Our Guarantee

BetterChemist offers our customers a 100%, money-back guarantee on most of our products. In the event of you not being happy with any product you have ordered from us, then simply return it to us within 14 calendar days of receipt for a full refund, credit or exchange to the address below.


Please note products can only be sent back if they are in perfect re-saleable condition i.e. in original undamaged packaging and not used or consumed. Once opened and/or used; products cannot be returned to us for a refund. Also, products of a cosmetic or personal care nature cannot be returned due to reasons of hygiene.


Medicines are exempt from the requirement to accept returns under the Consumer Contracts Regulations 2014 as there is no way for us to guarantee the integrity or safety of the medication once it has been dispatched and is outside of our control.


The Consumer Contracts Regulations (Distance Selling Regulations no longer apply in UK law) give you the right to change your mind and cancel an order within fourteen working days. If you do decide to cancel, then you should put this in writing, whether in an email or by letter (we suggest that you request a proof of postage certificate or even send to us via recorded delivery).



When making a return please send the item back to:


Better Chemist
Eastmead Parade
4 Eastmead Avenue


Please include your details and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages.. It is advisable to obtain proof of postage.


We will refund your purchase within 14 working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.


For further assistance please e-mail or call 0845 094 7602.